Joinery CAD Software Trainer

• Job sectors:
  
  • Joinery
  

• CAD software:
  
  • AutoCAD 2D
  
• Experience:
  • Experience in the joinery industry and understand joinery construction methods
    
  • Very computer literate and preferably have some experience with estimating software.
    
  • Previous work experience in CNC software or JMS would be an advantage.
• Salary: £35,000 - £45,000
• Location: Midlands, Chipping Norton

Job description

CADagency is delighted to be working with a leading supplier of software to the bespoke timber joinery market. With offices in Chipping Norton, Oxfordshire, they provide support to over 800 joinery manufacturers who use their software throughout the world. Their development policy means that they are constantly improving their software based upon customer feedback. The software is designed to be easy to use and based upon joinery terminology.

Due to on-going high demand, we are assisting them in recruiting for a Software Trainer. You will be working as part of their customer support team. When you are not out training at customer premises, the role will be remotely based. You will be required to attend the offices in Chipping Norton at least once a week, you could work there full time if you would rather.

This is a varied role supporting both customers and internal staff. You will enjoy helping, speaking to people and solving problems.

This role can be split into 4 main areas;

• Install / configure software for new customers

You will be visiting customers at their premises to install and configure the software. This will involve training customers in how to use their software using established training materials. Full training on the use of software will be provided, including 4-6 weeks’ shadowing experienced installation team. The role will occasionally involve staying away for one to two nights at a time.

• Provide technical support to existing customers

As part of the support team the role will provide telephone and email support to the 800+ customer base. Using remote login software you will be required to demonstrate how to use the software on customer’s’ own computers remotely to answer their questions.

• Provide training workshops on software to internal staff and customers

The role will involve delivering courses to a set programme and also assist our other trainers in developing new courses. The role will also involve training internal staff to expand knowledge of software and joinery terminology.

• Provide technical joinery knowledge to the development team to assist with future development

You will work with the development team to explain joinery methods and provide joinery knowledge to help write joinery specifications for new software.

You will be required to have experience in the joinery industry and understand joinery construction methods. You will need to be very computer literate and preferably have some experience with estimating software.

Previous work experience in CNC software or JMS would be an advantage.

Due to the travel involved in the role, you will be required to have a full driving licence.

Benefits

• 28 days holiday (including bank holidays)
• Company pension
• Private healthcare
• Laptop and mobile phone